Questions to Ask a Computer Repair Service

Let’s face it: we depend a lot on computers these days for a large portion of our lives. That goes for our personal lives as well as our professional lives. And when our computers go down or need a tune-up, we want to know as much about the process as possible to make sure our lives won’t be disrupted too much. That’s why it’s good to ask some smart questions when you need to call for business computer repair.

But what questions should you ask, and what can you expect from the process? There can be a lot of unknowns when it comes to business computer repair services, but you can address some of those unknowns by asking the right questions. Here are some topics you may consider asking about when getting business computer repair.


Some of the biggest questions you may have pertain to time. Here are some basic questions to ask:

  • When can I pick up my computer? This is a “bottom line” question. You need to know when you’ll have your computer back, and when your business can get back to normal. You should be able to get at least an estimate of when you will get your machine back.
  • How many hours will this take to fix? You may want to ask how long it will take to fix your computer, but you can do yourself a favor by getting even more specific with your question. Since most business computer repair services are billed hourly, this may also give you an estimate of the cost.


Another equally pertinent line of questioning is about money. You may want to ask how much something will cost to fix, and here are some specific questions that may help you get a more definitive estimate:

  • What is your hourly rate? It’s important to establish an hourly rate up front to get an estimate of the cost. This works well in conjunction with asking how many hours it may take to fix your computer. Don’t be afraid to shop around if you feel you can get a better deal elsewhere, but always be mindful of the quality of service you’re looking for.
  • Is there a minimum cost? Your computer problem may be a quick fix, but that doesn’t always mean the fee will be negligible. Make sure to ask about a minimum cost for repairs before getting any work done.

Data protection

A vitally important question to ask is how your data will be protected. This is especially important if you’re bringing your computer to a service center rather than having the process done remotely. You should ask if your files will be backed up before the work is started. It may be a good idea to back up your files on your own beforehand regardless, just to be sure.

When you need business computer repair services, the most important thing is to make sure the work is done correctly. For thorough, high-quality service and repair performed by experienced technicians, contact today.

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